For Surface devices, sustainability is integral to our mission to build products that empower every person and organization to achieve more. From product design through sourcing, manufacturing, delivery, and product end-of-life, we’re driven to make a difference with our products—both in how our customers create with them and in the impact their development has on our environment.
We have a longstanding commitment to maximize product life, minimize waste, use more renewable resources, and improve the modularity, reparability, and recyclability of our devices—including our packaging. We are also working with our industry partners to make available more repair options that ensure the quality of repairs, safeguard consumer’s privacy and security, and help protect consumers from injury.
That’s why we’re pleased to announce that beginning today, commercial customers can order spare parts from our largest ever commercial spares offering, enabling their IT technicians to service devices on-site. These new spares are available to customers in all Surface markets and will begin shipping October 15. But please note that previously released spares -- such as SSDs for Surface Pro 7 + that I discussed in my earlier post -- are currently only available in the US.
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Component
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Description
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Surface Laptop 4
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Surface Laptop 3
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Surface Pro 7+
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Surface Pro 7
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Surface Pro X SQ2
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Surface Pro X SQ1
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SSD Door
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Provides access to removable solid state drive (rSSD)
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|
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✓
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✓
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✓
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Kickstand
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Hinged stand for 2-1 devices
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|
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✓
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✓
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✓
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✓
|
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AB-Cover
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Display assembly
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✓
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✓
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|
|
|
|
|
C-Cover
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Keyboard, Trackpad, and Frame assembly
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✓
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✓
|
|
|
|
|
With more options to refresh devices with new and original parts, commercial customers can get their employees up and running faster with their familiar device.
It’s recommended that skilled IT technicians perform component replacements as described in the appropriate Surface Service guide available on the Microsoft Download Center.
Order commercial spares
Commercial Spares for Microsoft Surface devices can be purchased from a Microsoft Authorized Device Reseller. We hope this makes it easier for commercial customers to replace components as needed.
