In 2020, the world turned to IT for help on a scale never seen or imagined. Our partners have always put Citrix technology to work in groundbreaking ways, but amid the global health crisis, they proved themselves to be true heroes. Our partners not only kept the world connected and functioning, but they also brought the Future of Work into our homes.

Every year, our Innovation Award for Partners honors the exceptional achievements and creative genius of our partner ecosystem. We want to thank our nominees from all over the world who removed roadblocks to business growth, solved unprecedented problems, and renewed an unshakeable bond with our customers.

While the original timeline for our 2020 program shifted significantly due to the pandemic, we’re incredibly proud to finally spotlight our 2020 Innovation Award for Partners winner — congratulations to Ottawa-based DLS Technology for their work building an end-to-end Citrix infrastructure for one of Canada’s biggest teaching hospitals. At a time when healthcare systems were pushed to the limit, DLS’s people-centered workspace solution embodies the Citrix vision for the Future of Work: secure, scalable, and so easy to use, hospitals are freed to focus on what matters most — patients, not technology.

DLS helped Ottawa Hospital deliver a Citrix-powered digital workplace that could serve 19 locations across Eastern Ontario, allow 20,000 users to easily and securely share sensitive data, prioritize user experience as the top priority — all within six months.

DLS leveraged their deep technical expertise and a world-class capability for integration to bring Ottawa Hospital’s disparate systems — operational metrics, research data, labs, pharmacy, even financials — all into a single, unified environment. Ottawa could install it once and share the cost and benefit across the whole region. With Workspace, everyone from doctors to back-office staff could have an integrated and streamlined experience and tap-and-go ability to easily share knowledge.

Early in the pandemic, when the number of remote Ottawa Hospital workers soared from 1,000 to 4,000, and virtual ambulatory care visits rose from 15 percent to 85 percent, Ottawa was able to transition without issue. Citrix infrastructure could support people wherever they worked, whether were using the hospital-provided laptops or their own desktops at home. They’ve been able to not only expand their virtual capability to the entire region, but also add new hospitals as they go.

In this video, Patrick Nadeau, Director of Sales and Marketing at DLS, and Shafique Shamji, Executive Vice President and CIO of Ottawa Hospital, share more about their partnership and the impact on the community they both serve — and call home.


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